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HEAD OFFICE
Positive Options Limited
27 Regent Road
Hanley
Stoke-on-Trent
Staffordshire
United Kingdom
ST1 3BT

T: +44 (0)1782 214444
F: +44 (0)1782 214445
 
Email enquiries:
Website:
 
Registered in England
Reg. No. 05047678
 
Our Pledge of Quality to all of our Customers
 
Please click here to access our Customer Charter. 
 
We are continuing to develop additional mechanisms for feedback, including comments, compliments and complaints.  In the meantime if your experience of our services is different to what we say in our Customer Charter, please tell us about it at the earliest opportunity.  Our Management Team is always keen to hear about your experiences - both the good and less good, and we are committed to putting things right. 
 
Contact our General Manager on 01782 214444 or by email: jeremyboughey@positive-options.com.
 
 
Our Pledge of Quality to Current and Prospective Staff and Subcontracted Suppliers to Positive Options
 
Please click here to access our Workforce Charter. 
 
We are continuing to develop new and innovative ways of supporting our staff and suppliers to achieve their full potential and through this to enable the Company to achieve it's potential and effectively satisfy the needs of its customers.
 
If Customers experience our staff and subcontracted trainers in any way other than what Positive Options describes in its Workforce Charter, please tell us about it at the earliest opportunity.  Our Management Team is always keen to hear about your experiences - both the good and less good, and we are committed to putting things right. 
 
Contact our General Manager on 01782 214444 or by email: jeremyboughey@positive-options.com.
 
 
Quality Assurance and Quality Improvement      

                               

 
This will include information about how the quality of our business and day-to-day activities are assured by independent verifying and awarding body(s).  As part of our Quality Improvement Programme for the next five years, Positive Options has recently achieved the Investor in Excellence (IiE) Standard and has been awarded the prestigious 'Investor in Excellence Award'. Further information about the IiE Standard and our level of compliance and future quality assurance and improvement activities will be outlined here.
 
More information about ‘Investors in Excellence’ can be accessed by visiting the Investors in Excellence website.  Click on the image below to learn more. 
 
                                 
 
Product Accreditation
 
This will include information about how the quality of our products is assured and then accredited by an independent body.  Presently our MAPA® physical interventions training product is accredited by the British Institute of Learning Disabilities (BILD).  At the time of this statement being provided, Positive Options is 1 of 24 physical intervention training providers that are accredited under the BILD Physical Interventions Accreditation Scheme (BILD PIAS).
 
The BILD PIAS is currently the only recognised accreditation scheme in the UK and is recognised nationally by Government and professional bodies associated with the provision of health care, social care and special education.
 
More information about BILD, it's work and the Physical Interventions Accreditation Scheme can be found by clicking here or visiting the BILD tab on our website.
 
 
Please visit this section of our website again in the near future for more information.
 
 
 
Page Created / Last Updated: 09 October 2009

Product Accreditation for
MAPA® Physical Interventions

This training Organisation
operates within the standards of the
BILD Code of Practice for the
Use of Physical Interventions (2006)
and is accredited within the
BILD Physical Interventions
Accreditation Scheme
 
Positive Options was most recently
re-accredited in January 2008 until the
period ending 31 January 2011
 
 
* * *
 
 
Business and
Professional Practices
Quality Mark
 
 
Positive Options was awarded the
Investors in Excellence Standard in
October 2009
 
The Standard is awarded to organisations that
demonstrate competence against key areas
of business and professional practice
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Copyright © 2010. Postive Options Ltd. Registered in England No. 05047678. All Rights Reserved.   
Keywords for this page are: MAPA, Positive Options, BILD, British Institute for Learning Disabilities, behaviour management, violence, aggression, mental health, mental illness, mental disorder, mental health act, care programme approach, CPA, learning disabilities, learning disability, child, children, young people, adults, carers, unpaid carers, informal carers, management of actual or potential aggression, diagnostics, consultancy, education, training, care, social care, health care, safety, client, staff, service user, safe, touch, holding, restraint, disengagement, breakaway, physical interventions, child protection, safeguarding, law, mental health law, child law, guidance, professional, risk, risk assessment, risk management, positive handling, positive holding, promoting positive behaviour, person centred, person centred thinking, person centred planning, support, supported decision making, clinical holding, specialist clinical holding, PSTS, lone worker, personal safety, providing safe and therapeutic services, CFSMS, SMS, security management service, counterfraud and security management service, MHA, conflict resolution, debrief, train the trainers, training the trainers, training needs analysis, approved training centre, ATC, restrictive physical interventions, NIMHE,