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HEAD OFFICE
Positive Options Limited
27 Regent Road
Hanley
Stoke-on-Trent
Staffordshire
United Kingdom
ST1 3BT

T: +44 (0)1782 214444
F: +44 (0)1782 214445
 
Email enquiries:
Website:
 
Registered in England
Reg. No. 05047678
 
The principles of Service Improvement are concerned with ensuring that service provision occurs in the most efficient way by improving flow and eliminating waste from processes; therefore increasing organisational efficiency and customer experience as a result.  Both Quality Improvement and Service Improvement work synergistically to increase efficiency and produce excellence at both customer and supply levels.
 
This section of the website will be used to provide clients and customers and other stakeholders with information and documents that support Positive Options committment to Service Improvement.  In time we will also produce a Service Improvement Framework and this document will be posted here for everyone's information.
 
Please keep visiting this page and its sub-pages; for example, Stakeholder Fact Sheets to find out more about our committment.
 
 
 
Jeremy Boughey
Director of Business Development
 
06 April 2010
 
 

Product Accreditation for
MAPAŽ Physical Interventions

This training Organisation
operates within the standards of the
BILD Code of Practice for the
Use of Physical Interventions (2006)
and is accredited within the
BILD Physical Interventions
Accreditation Scheme
 
Positive Options was most recently
re-accredited in January 2008 until the
period ending 31 January 2011
 
 
* * *
 
 
Business and
Professional Practices
Quality Mark
 
 
Positive Options was awarded the
Investors in Excellence Standard in
October 2009
 
The Standard is awarded to organisations that
demonstrate competence against key areas
of business and professional practice
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Copyright © 2010. Postive Options Ltd. Registered in England No. 05047678. All Rights Reserved.   
Keywords for this page are: MAPA, Positive Options, BILD, British Institute for Learning Disabilities, behaviour management, violence, aggression, mental health, mental illness, mental disorder, mental health act, care programme approach, CPA, learning disabilities, learning disability, child, children, young people, adults, carers, unpaid carers, informal carers, management of actual or potential aggression, diagnostics, consultancy, education, training, care, social care, health care, safety, client, staff, service user, safe, touch, holding, restraint, disengagement, breakaway, physical interventions, child protection, safeguarding, law, mental health law, child law, guidance, professional, risk, risk assessment, risk management, positive handling, positive holding, promoting positive behaviour, person centred, person centred thinking, person centred planning, support, supported decision making, clinical holding, specialist clinical holding, PSTS, lone worker, personal safety, providing safe and therapeutic services, CFSMS, SMS, security management service, counterfraud and security management service, MHA, conflict resolution, debrief, train the trainers, training the trainers, training needs analysis, approved training centre, ATC, restrictive physical interventions, NIMHE,